Engagement and Satisfaction Surveys

A Measure of Talent Success…A Measure of Employee Commitment

Studies demonstrate the link between employee engagement and customer satisfaction, ultimately driving business results.

BHI Employee Engagement and Satisfaction Surveys zero in on the fundamental behaviors exhibited by an engaged and committed work force. Beginning with the E11 Index™, which measures core critical drivers of intent to stay and employee engagement, BHI Surveys tap into employees' perceptions regarding their work, their commitment to their supervisor and team, and their investment in your organization.

Combining BHI Survey results with other company-specific performance indicators provides an even more powerful measure and clear vision for reducing unwanted turnover and increasing productivity.

Employee Perceptions => Employee Attitudes => Employee Behaviors => Business Results

What are the Business Benefits of Conducting an Employee Engagement and Satisfaction Survey?

Determine if basic needs within your employees' work environment are being met
Pinpoint management issues within different areas of the organization
Use the survey results as a dashboard for operation-level action planning
Address communication breakdowns and missed opportunities
Establish baselines to measure progress
Use the survey/ROI analysis to put initiatives in place that decrease unwanted turnover and increase productivity

Features	Benefits
Multi-Approach to Survey Design	Anchored by the E11 Index™, a powerful measure of intent to stay and employee engagement Availability of off-the-shelf surveys for easy, quick response Adaptability of add-on modules to increase specialization In-depth solutions of customized survey and comprehensive consulting
Experienced Survey Team	Survey specialists that guide you through all facets of the survey process, from beginning to end
Survey Communications	Assistance with company memos, flyers, and FAQ's that build enthusiasm and buy-in to the survey process Clear instructions to participants prior to the survey run Guidance with post-survey communication of results to your organization
Flexible Platform Options: Web, IVR, Pen & Paper	Data collection option best suited for your organization to maximize access and participation
Support During the Survey Run	Regular participation reports Survey specialists available to answer questions Help Line for respondents available during business hours Troubleshoot hardware/software issues
Post-Survey Analysis and Interpretation	A statistical approach that quantitatively identifies your organization's strengths, and pinpoints barriers to optimal performance Delivers accurate results quickly
Executive Summary Report	An integrated summary of overall survey results Helps leaders to gain insight and awareness into the current state of the organization and aids in prioritizing initiatives
Robust Graphs and Tables	Succinct, easy to interpret results Meaningful “slicing/dicing” of information Supports operation-level action planning
One-on-One with Experienced Consultant	Prioritizes survey results for maximum organizational impact Specific recommendations to guide action planning at all levels of the organization
Linkage of Survey Results	Use survey results to understand how employee Engagement and Satisfaction impacts key business indicators, such as retention/turnover, customer satisfaction, and sales/profit per business unit

Additional Resources

BHI's Satisfaction and Engagement Surveys

Studies demonstrate the link between employee engagement and customer satisfaction, ultimately driving business results. BHI Employee Satisfaction and Engagement Surveys zero in on the fundamental behaviors exhibited by an engaged and committed work force. Beginning with the E11 Index™, which measures core critical drivers of intent to stay and employee engagement, BHI Surveys tap into employees' perceptions regarding their work, their commitment to their supervisor and team, and their investment in your organization. Combining BHI Survey results with other company-specific performance indicators provides an even more powerful measure and clear vision for reducing unwanted turnover and increasing productivity.