Management Success Indicator (MSI™)

Leveraging Management Talent in a QSR Setting

Quick service restaurant organizations face a unique challenge of tightly managing labor costs, producing a fast and high quality product to produce the desired customer experience, and expecting managers to flexibly lead the operations of the restaurant. This requires a hands-on style of leadership, an eye for details and quality, and a strong focus on the customer experience.

This unique blend of management characteristics is at the heart of the MSI™. This highly effective tool, developed hand-in-hand with top quick service restaurant companies, provides hiring leaders with an accurate prediction of QSR management success.

Creating Management Talent Through Selection Success

BHI conducted an industry consortium study with over 20 restaurant companies to develop the MSI™. Learning from these companies what was required in the industry, the resulting MSI™ is a brief and easy-to-use management assessment specifically designed for the quick service restaurant industry. The MSI™ provides results to the decision maker that include ratings and behavioral descriptions in the critical categories below and a report to the manager for developmental purposes:

• Effort & Flexibility
• Leadership
• Communication
• Customer Service
• Commitment to Quality
• Overall job fit

To ensure the MSI™ is easy to use and flexibly integrated into management hiring systems, the following administration and scoring formats are available:

• On-line
• Fax-based

Realizing the Benefits of the MSI™

• Increasing quality of management hires
• Enhancing retention of management talent
• Improving leadership and productivity
• Developing management talent
• Raising the level of customer service
• Increasing consistency of hiring process
• Improving confidence of hiring leaders

Read how the MSI™ was shown to be predictive of performance in this case study: Predicting Management Performance with MSI™ »

Why BHI Expertise Makes a Difference

• Specialization in Talent Gauging™ — assessment & development of people to drive organizational results
• Combination of psychological insights and real-world business experience
• Recognition that each organization is different, requiring unique but efficient solutions
• Extensive data base serves as a benchmark against which we validate ongoing client services