PEAK 360 Assessments from BHI: Strengthening the leadership abilities and performance of your food service management team.

Maximizing Multi-Unit Supervisor Performance

A Proven Leadership Competency Model

Do your multi-unit supervisors focus on the “big picture”—without losing sight of the details that impact day-to-day business performance? Do they inspire trust and commitment in the managers who report to them? Do they understand the drivers of growth and profitability in the hospitality industry?

These are among the many questions you can answer with the PEAK 360° Assessment for Multi-Unit Supervisors. Specifically, we focus on 10 competencies proven to impact a leader’s ability to drive hospitality business performance:

Does the leader create an environment in which people are constantly challenged to grow and develop?

Does the leader generate workable, rational solutions while maintaining an appropriate sense of urgency?

Does the leader build and maintain respectful, productive relationships across all organizational levels?

Does the leader understand the industry, the competition and the drivers of growth and profitability?

Does the leader demonstrate empathy, ingenuity and persistence in his or her efforts to deliver exceptional service?

Does the leader continuously monitor performance and develop innovative—but practical—plans for improvement?

Does the leader consistently model effectiveness and efficiency in his or her day-to-day behavior?

Does the leader display a strong personal value system that guides his or her actions?

Does the leader create empowered, effective teams with a high level of trust and commitment to organizational goals?

Does the leader set realistic goals for his or her managers—and provide continuous guidance for achieving those goals?

A Customized, Targeted Development Workbook

Sample Report Page for PEAK 360 for Multi-Unit Supervisors

Because the PEAK 360° assessment measures specific, job-related behaviors, we are able to build each leader’s development plan around changing the specific behaviors with potential for derailing job performance.

Each PEAK Development Workbook includes a detailed performance analysis, based on feedback from supervisors, peers, direct reports and the participant leader’s self-assessment. In addition to identifying shortfalls in critical performance areas, the report highlights major discrepancies between the leader’s perceptions and those of his or her respondent group.

Following this analysis, our workbook guides the leader through each of the 10 key leadership competencies, providing on-the-job suggestions, interactive exercises, and valuable resources. Finally, action planning guidelines promote learning and development that leads to greater business success and results.

Additional Resources

PEAK 360° for Multi-Unit Supervisors Sample Workbook »

Why is BHI the Leader in Hospitality Talent Management?

Research: Customized development programs for specific food service jobs are based on benchmarks from industry-leading restaurants—collected over more than three decades.
Relevance: Participant developmental plans are tied to business needs, providing a roadmap for achieving both individual and company goals.
Results: Our easy-to-implement, comprehensive and on-going development program drives business performance without having to add staff.

To initiate BHI 360° Assessments, call (469) 241-9701. To learn more about BHI products and solutions, contact us.