PEAK 360 Assessments from BHI: Strengthening the leadership abilities and performance of your food service management team.

Maximizing Operator Performance

A Proven Leadership Competency Model

Do your managers act as coaches, helping team members to meet and exceed expectations? Do they personally attend to customers and maintain a comfortable, friendly environment? Are they able to make quick, effective decisions—even when the restaurant is hectic?

These are among the many questions you can answer with the PEAK 360° Assessment for Food Service Operators. Specifically, we focus on nine competencies proven to impact a leader’s ability to drive performance at the unit level:

Does the manager personally attend to customers and maintain a friendly, comfortable environment in the restaurant?

Does the manager stay abreast of industry issues and competitive events and use the information to benefit the organization?

Does the manager follow administrative guidelines and procedures related to financial records, personnel and inventory management?

Does the manager implement workable, timely solutions based on all relevant information?

Does the manager monitor his or her location’s performance—and use the information to create plans for improvement?

Does the manager model effectiveness and efficiency in his or her day-to-day behavior?

Does the manager consistently maintain the highest standards for preparation, presentation, sanitation and safety?

Does the manager hold team members accountable for meeting expectations—and provide guidance to help them achieve goals?

Does the manager employ effective recruiting, hiring and retention strategies to ensure the location is staffed with qualified employees?

A Customized, Targeted Development Workbook

Sample Report Page for PEAK 360 for Food Service Operators

Because the PEAK 360° assessment measures specific, job-related behaviors, we are able to build each leader’s development plan around changing the specific behaviors with potential for derailing job performance.

Each PEAK Development Workbook includes a detailed performance analysis, based on feedback from supervisors, peers, direct reports and the participant leader’s self-assessment. In addition to identifying shortfalls in critical performance areas, the report highlights major discrepancies between the leader’s perceptions and those of his or her respondent group.

Following this analysis, our workbook guides the leader through each of the nine key leadership competencies, providing on-the-job suggestions, interactive exercises, and valuable resources. Finally, action planning guidelines promote learning and development that leads to greater business success and results.

Additional Resources

PEAK 360° for Food Service Operators Sample Workbook »

Why is BHI the Leader in Hospitality Talent Management?

Research: Customized development programs for specific food service jobs are based on benchmarks from industry-leading restaurants—collected over more than three decades.
Relevance: Participant developmental plans are tied to business needs, providing a roadmap for achieving both individual and company goals.
Results: Our easy-to-implement, comprehensive and on-going development program drives business performance without having to add staff.

To initiate BHI 360° Assessments, call (469) 241-9701. To learn more about BHI products and solutions, contact us.