360° Perspectives From Our Clients

“Over a three-year period, we’ve developed a comprehensive performance development program for multi-unit managers, all using BHI tools. We began with the PEAK 360, then added the coaching component and used the competency model as a foundation for our selection and interview process. Finally, we aligned the annual performance appraisal with these same competencies to reinforce what success looks like at Carino’s.

“The results have been outstanding. We’ve retained nine of the 11 area directors that were with us three years ago—and they haven’t just stayed; they’ve flourished. We’ve seen improvement in productivity and employee satisfaction, and since we’re operating more efficiently, we’re more attractive to prospective franchisees. BHI also provided us with tools and resources to promote continuous learning for our leaders, so we expect their performance to get even better. This year, we plan to adopt BHI’s new High Definition 360 to help us identify our future leaders.”

Rodney Morris
Senior Vice President of Human Resources
Carino’s Italian Grill
A Fired Up, Inc. Restaurant

Why Batrus Hollweg International?

• Trusted partner: Our unique combination of psychological insight and real-world expertise has a proven track record of driving business results.
• Wealth of knowledge: Our methodology is backed by 38 years of talent management experience, from survey planning to data analysis to action implementation.
• Industry benchmarking: Our extensive database serves as a benchmark against which we validate ongoing client services.